Frequently asked questions
How many bundles should I order?
Full Install requires apx 300-380g / 4 oz. Most bundles past 20inch require 4 bundles. (ex: 18, 20, 22, 22in)
Do you provide discounts?
Mane Affair absolutely provides discounts to the following: military and licensed stylist. Send an email to email@example.com requesting a coupon code. The subject line of the email must include "____ Discount Request." In the email, please attach a copy of your valid ID /License #. Once verified, you will receive a coupon code for a $30 discount off your total purchase. The codes can not be used in combination with any offers, promotions or specials. The purchase requirement is a minimum of $200.00 **Register for The Mane Report to receive monthly discounts and coupon codes!
What is your policy on exchanges & refunds?
All sales are FINAL and there are no returns allowed due to the nature of our products. Once payment is made, we will not offer a refund under ANY circumstances. We accept exchanges only for products with the same or higher value. Customers are advised to notify us via email within 3 business days of receipt in order to qualify for an exchange. Any exchange request not received within the specific time frame will not qualify for an exchange, The product must be sent back in the original condition as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn or altered in any way. Mane Affair will ship the exchanged product using the same shipping method as the original order unless customer states otherwise. The customer is responsible for all return freights in a product exchange transaction. For your protection, we suggest that all returns be sent back to us through a traceable postal carrier. We are not responsible for lost items in transit. All Sales are Final on clearance and sale items. No exchanges or returns will be accepted. NOTE:DUE TO THE DELICATE NATURE OF LACE CLOSURES, THEY CAN NOT BE EXCHANGED OR REPLACED.
What are your shipping/delivery terms?
All orders are shipped via USPS with receipt confirmation and insurance. It takes approximately 5-7 business days for orders to be delivered after the order processing timeframe for the product in question. Orders will be shipped once payment is confirmed and cleared. International orders typically take approximately 10-12 business days for delivery and shipped via USPS as well, unless otherwise stated by the customer. Mane Affair reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact us immediately at firstname.lastname@example.org. We will contact USPS right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost, a replacement will be sent.
Do you disclose information to third-parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
What products do you use?
Mane Affair Inches are cleansed with a disclosed clarifying product and mosturizing conditioner before each purchase! *Please refer to details of purchase at "SHOP"
During regularly scheduled hair appointments we use Naked by Essations, Essations, Kera Kare, and several styling products to conclude particular looks. "The Leaf" are speciality treatments that require consent forms determining allergy before servicing with any of our herbal ingredience.
Do Mane Affair Inches shed?
No, it is not shedding. After the wefting process, there are some loose hairs caught within the "body" of your bundles that are not attached to the weft. This is absolutely NORMAL. As part of the post-weft process, we brush each bundle thoroughly to remove all loose hairs, but it is possible that some loose hairs may still be present. We expect that you will notice a few strands when you brush and when you have your initial wash. The "shedding" should stop immediately after that. You should expect an average of 2-3 strands a day going forward. Please note, some bundles may have considerably more loose hairs than others. These bundles may require several more brush outs and washes before the "shedding" stops.
Can I cut the weft on my bundle?
We advise that you don’t cut your weft, unless you absolutely need to. If you do cut your weft, tell your stylist to seal your weft to prevent shedding.
Can I flat iron my hair?
Yes, because MAI are natural human hair, you may flat iron, blow-dry or dye hair. We will recommend that you reduce the amount of heat used on the hair to prevent damage. After a wash, we recommend that you air dry your hair.
As for your own natural hair, please refer to your stylist the best recommended temperture to set your irons for before heat styling.
Can I dye my hair extensions?
Yes, our inches are unprocessed, 100% human strands allowing bleaching and coloring to be applied. We recommend that you have an experienced stylist dye your hair to match the color that you desire.
How long will Mane Affair Inches last?
The longevity of Mane Affair Inches primarily depends on the daily and overall care provided to the your hair. Estimate of 12-24 months.
What do I schedule for my appointment?
If you're a new client, you have NEVER been to our studio in your life or its been longer 365 days you will schedule your appointment in the "New Client" tab. Here, you have one option and during your consultation we will discuss your next appointment.
If you're an existing client, you HAVE vistited our studio within 365 days you have permission to schedule as an existing client amongst a variety of services.
Which days are the studio open?
We are open Tuesday through Friday, 9am until 7pm. Then Saturdays 7am until 3pm.
We are not open on major holidays: Christmas, New Years, etc...